Payment for items indicates acceptance of these terms.
a) Orders made via www.dropindesigns.com.au should be paid using your preferred method available on checkout.
b) Payments for custom orders are processed via PayPal, direct bank transfer or Square invoice (credit card payment). Upon placing a custom order payment must be received within 48 hours of confirmed total / invoice, unless an alternative timeframe has been specified or agreed upon prior. Orders not paid after this timeframe will be cancelled.
c) Orders paid via Direct Deposit will not be posted, or in the case of custom orders will not be confirmed, until funds have cleared.
d) It is preferred that orders are paid for in full in one transaction. Afterpay and Zippay Buy Now Pay Later options are available to utilise. However, PayPal layby payment plans may be available upon request – amounts and timeframes will be on a case by case basis. Where orders are not paid in full, a minimum deposit of 50% for preorders and 30% for custom requests is required. Turnaround times and due dates for final payments will be advised once your order is confirmed.
2) Custom Orders
a) Full payment is required before work will commence on your custom items. Please review your invoice or listing carefully before making payment to ensure the details of your items are listed correctly, as payment of your invoice is taken as confirmation of your order details.
b) Cancellation of Custom Orders
Any cancellations will forfeit the minimum deposit amount paid (as specified in item 2). If any payments above this have been made they will be refunded provided the order has not been commenced. Orders, or individual items within orders, may not be cancelled once completed – no refund will be given for finished items. If only part of an order has been commenced or completed, a partial refund may be offered on a discretionary basis.
Returns are only accepted for faulty items – no refund or exchange will be offered for change of mind, incorrect size or colour selected, failure to properly review item details contained in listings (including custom invoices / listings) etc. I reserve the right to offer only repair, replacement or refund of faulty items at my discretion where allowable by law.
All items have a 90-day workmanship warranty in addition to warranties defined under Australian legislation. This warranty is only provided to the original purchaser. If you experience a problem with a product, please contact via the Facebook page, Contact Us form or email immediately to discuss a mutually agreeable solution. Options of refund, repair or replacement are discretionary, dependent on the severity of any fault and subject to operational considerations. All items must be cared for following the care instructions provided for this warranty to be valid. Normal wear and tear and uses other than intended are not covered by this warranty.
Postage charges are fixed at $11 within Australia for normal items, $2.50 untracked envelope postage for selected small items, or free for orders over $150. For international orders, $20 postage is charged at checkout, and any excess postage may be invoiced and is required to be paid before your order is sent. It is recommended to contact for a postage quote prior to ordering for international buyers. Signature on delivery is included in postage rates. Express postage may be available on request to areas within the Australia Post express zones. Tracking numbers will be automatically emailed when orders are marked completed.
- In stock orders
I endeavour to dispatch in stock orders within two business days of completion. For this purpose orders placed after close of business will be considered as being placed the following business day. Orders paid via bank deposit will be considered confirmed upon clearance of funds. Please be aware that as a home-based business, there may occasionally be child-related or other delays in dispatching. Same day dispatch is not available at this time.
- Custom orders
I endeavour to dispatch custom orders within two business days of confirmed completion of your order, and within turnaround times agreed upon at the time of placing your order. Please be aware that as a home-based business, there may occasionally be child-related or other delays in dispatching. Should this affect the agreed upon turnaround time you will be notified as soon as possible.
Local pickup is available to residents in the local area – if applicable this option will be displayed at checkout. You will receive an email when your order is ready to collect, to arrange a time for collection.